Shipping policy
Shipping Policy
At ActiveProGear, we aim to deliver your order as quickly and safely as possible.
Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
After processing, estimated delivery times are:
- Standard Shipping: 7 to 15 business days
- Delivery times may vary depending on your location and customs clearance.
Please note that delays can sometimes occur due to high demand or courier issues.
Shipping Areas
We currently ship to multiple locations depending on product availability and shipping partners. If we are unable to ship to your area, we will notify you immediately.
Shipping Charges
Shipping costs (if any) will be displayed at checkout. Some products may include free shipping based on promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number (if available). You can use it to track your order until it reaches your doorstep.
Delayed or Lost Orders
If your order is delayed:
- Check tracking updates first
- Contact us if there is no update for a long time
If an order is lost during shipping, we will work with the courier to resolve the issue.
Incorrect Address
Please make sure your shipping address is correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
For any shipping related questions, contact:
ActiveProGear Support Team