Refund policy

Return and Refund Policy

At ActiveProGear, we want you to be fully satisfied with your purchase. If something is not right, we are here to help.

Returns

You can request a return within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in original condition
• The item must be in original packaging
• Proof of purchase is required

Non Returnable Items

Some items cannot be returned, such as:

• Used or damaged products caused by the customer
• Items without original packaging
• Sale or clearance items (if mentioned)

Refunds

Once we receive and inspect your returned item:

• We will notify you about approval or rejection of refund
• If approved, your refund will be processed within 5 to 10 business days
• Refund will be sent to your original payment method

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us for support

Exchanges

We only replace items if they are defective or damaged on arrival. If you need an exchange, contact us immediately.

Contact Us

For return or refund support, contact us at:
ActiveProGear Support Team